Plain-language summary: VBlink collects only the personal information needed to run your account, process PKR payments, and keep the platform secure. We do not sell your data. We do not share it with advertisers. We use it to provide you with a better, safer gaming experience on VBlink – nothing else. The full policy below contains the complete legal details.
How VBlink Protects Your Privacy
Six commitments that underpin everything we do with your personal information
End-to-End Encryption
All data transmitted between your device and VBlink's servers is encrypted using 256-bit SSL technology. This is the same standard used by major Pakistani banks, ensuring your account details and payment information stay private in transit.
Secure Data Storage
Personal data stored by VBlink is held in encrypted, access-controlled systems. Access to player data is restricted to VBlink staff who need it to perform their job. No one can browse player records casually – every access is logged and monitored.
You Control Your Data
Pakistani players on VBlink have the right to access their data, request corrections, ask for deletion, and object to certain types of processing. These rights are free to exercise and VBlink will respond to all valid requests within 30 days.
No Data Sales
VBlink does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used only to operate your VBlink account and provide the services you signed up for.
Minimal Data Collection
VBlink collects only the personal data that is genuinely necessary to verify your identity, process PKR payments, run your account, and keep the platform secure. We do not collect data just because we can.
Opt-Out of Marketing
Receiving promotional messages from VBlink is always your choice. You can opt out of any marketing communication at any time through your account settings or by contacting support. Transactional messages about your account are still sent regardless of marketing preferences.
1Who We Are
VBlink is an online casino and gaming platform operating at vblink.ws, designed specifically for players in Pakistan. When this Privacy Policy refers to "VBlink", "we", "us", or "our", it means the VBlink platform and the entity responsible for operating it. VBlink is the data controller for all personal information collected through the platform.
This Privacy Policy applies to all Pakistani players who visit vblink.ws, create a VBlink account, make deposits or withdrawals, participate in games or promotions, or interact with VBlink in any other way including through customer support communications.
If you have questions about who controls your data or how this policy applies to you specifically, please contact us at support@vblink.ws. We will respond within 5 business days.
2Data We Collect
VBlink collects personal data in two ways: information you provide directly when using the platform, and information collected automatically through your use of the service. Here is a clear breakdown of what we collect and why.
Information You Provide to VBlink
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Account Data | Username, password (hashed), security preferences | Registration & account management |
| Financial Data | Payment method (Easypaisa/JazzCash account, IBAN, card last 4 digits) | Deposit & withdrawal |
| Verification Documents | CNIC scan or photo, selfie (KYC) | When identity verification is required |
| Support Communications | Chat transcripts, email correspondence | When you contact support |
Information Collected Automatically
- Device data: Device type, operating system, browser version, unique device identifiers.
- Usage data: Pages visited, games played, session duration, clicks, and navigation patterns within the VBlink platform.
- Transaction logs: Records of all deposits, withdrawals, bets placed, game outcomes, and bonus activity.
- Location data: IP address and approximate geographic location derived from it. VBlink does not collect GPS location data.
- Cookie data: Information collected through cookies and similar tracking technologies as described in Section 9 of this policy.
VBlink never asks for your full payment card number, CVV, or full bank account number through the platform. If you receive a communication claiming to be from VBlink that requests this information, do not respond and contact support immediately.
3How VBlink Uses Your Data
Every piece of data VBlink collects is used for a specific, defined purpose. We do not collect data speculatively and we do not use data for purposes beyond those listed below.
- Account management: Creating and maintaining your VBlink account, authenticating your identity at login, updating your account settings.
- Payment processing: Processing PKR deposits from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and cards, and processing withdrawals back to your verified payment method.
- Identity verification (KYC): Verifying that you are who you say you are, that you are 18 or over, and that your payment method belongs to you. This is required for large withdrawals and by our fraud prevention obligations.
- Game operation: Recording game outcomes, calculating winnings, applying jackpots, and maintaining the integrity of all game results on VBlink.
- Bonus and promotion management: Tracking bonus eligibility, wagering progress, referral credits, and free spin usage.
- Customer support: Resolving your queries, investigating complaints, and maintaining records of support interactions.
- Fraud detection and prevention: Monitoring for suspicious account activity, multi-accounting, payment fraud, and collusion between players.
- Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour, applying self-exclusion and deposit limits, and ensuring compliance with responsible gaming commitments.
- Platform improvement: Analysing how Pakistani players use VBlink to identify bugs, improve performance, and develop new features.
- Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive them. You can opt out at any time.
- Legal compliance: Maintaining transaction records required by applicable financial regulations, responding to lawful requests from authorities, and defending VBlink's legal position in disputes.
4Legal Basis for Processing
VBlink processes your personal data on the following legal bases, depending on the purpose of processing:
- Contract performance: Processing your identity data, payment information, and account data is necessary to fulfil our obligations to you as a VBlink member – providing games, processing deposits, paying out winnings.
- Legitimate interests: Fraud detection, security monitoring, responsible gaming analysis, and platform improvement are carried out based on VBlink's legitimate interest in operating a safe, fair platform for all Pakistani players.
- Legal obligation: KYC verification, transaction record-keeping, and cooperation with regulatory authorities are carried out because VBlink is legally required to do so.
- Consent: Marketing communications and analytics cookies are used only where you have given VBlink your explicit consent. You may withdraw this consent at any time.
5Sharing Your Data
VBlink does not sell your personal data to any third party. We share your data only in the specific circumstances described below, and only to the extent necessary for the purpose in question.
Payment Processors
When you make a deposit or withdrawal on VBlink, your payment details are shared with the relevant payment processor (such as the Easypaisa or JazzCash network, your bank, or the card network). This sharing is necessary to complete your transaction. VBlink does not store full payment credentials – only a reference token is retained for transaction matching purposes.
KYC and Identity Verification Providers
For identity verification, VBlink may use a third-party KYC service to verify your CNIC details and/or cross-reference your identity data against public records. These providers are bound by strict data processing agreements and may not use your data for any purpose other than the verification task.
Game Technology Providers
Some games on VBlink are powered by third-party game providers. These providers may receive anonymised or pseudonymised game session data necessary to operate the game. They do not receive your full identity or payment information.
Fraud Prevention Services
VBlink uses automated fraud detection tools that may share device fingerprinting data and behavioural signals with a fraud prevention partner. This is done to protect all VBlink players from fraud and is conducted on the basis of legitimate interests.
Legal and Regulatory Authorities
VBlink will disclose personal data to law enforcement, regulatory bodies, or courts if required to do so by a lawful order or where disclosure is necessary to protect VBlink's legal rights. VBlink will notify you of any such disclosure where legally permitted to do so.
VBlink will never share your personal data with advertisers, data brokers, social media platforms, or any other commercial third party for their own business purposes.
6Payment Data & Financial Information
Given that VBlink handles real-money transactions in PKR, the protection of your financial information is a top priority. Here is exactly how VBlink handles payment data:
- Full payment card numbers and CVVs are never stored on VBlink's servers. Card transactions are processed through a PCI-DSS compliant payment gateway. VBlink receives only a transaction reference and the last four digits of your card for display purposes.
- Mobile wallet account numbers (Easypaisa, JazzCash, NayaPay, SadaPay) are stored in encrypted form and used only to match withdrawals to the correct account. They are not visible to VBlink support staff in full.
- Bank account details provided for IBFT transfers are stored encrypted and used only for the withdrawal process. They are never shared with any party other than the receiving bank.
- Transaction records are maintained for a minimum of 5 years as required by applicable financial regulations. These records are used for dispute resolution, audit purposes, and legal compliance only.
- All financial data transmission uses bank-grade TLS 1.3 encryption.
7Data Security
VBlink applies technical and organisational measures proportionate to the sensitivity of the data it holds to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Technical Measures
- All data in transit is protected by TLS 1.3 / 256-bit SSL encryption.
- Data at rest is encrypted using AES-256 encryption on all databases containing personal information.
- Access to player data systems requires multi-factor authentication for all VBlink staff.
- VBlink's infrastructure is subject to regular penetration testing by independent security specialists.
- Automated intrusion detection systems monitor for unusual access patterns 24/7.
Organisational Measures
- Data access is granted on a strict need-to-know basis. Support staff see only the data necessary to resolve your query. Senior management does not have blanket access to player data.
- All VBlink staff who handle personal data complete regular data protection training.
- VBlink maintains a documented data breach response procedure. In the event of a data breach that poses a risk to Pakistani players, VBlink will notify affected individuals promptly.
You can also help protect your own account. Use a strong, unique password for VBlink that you don't use on any other platform. Enable two-factor authentication if available. Log out of VBlink when using a shared device. Contact support immediately if you suspect unauthorised access to your account.
8Data Retention
VBlink retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Legal compliance, dispute resolution |
| Transaction records | 5 years from transaction date | Financial regulatory requirement |
| KYC documents | 5 years from submission | AML compliance |
| Support communications | 2 years from last interaction | Quality assurance, dispute resolution |
| Game session logs | 2 years from session date | Dispute resolution, fair play monitoring |
| Marketing preferences | Until you change them or close your account | Consent management |
| Cookie data (analytics) | Up to 13 months from creation | Platform analytics |
When the retention period for a category of data expires, VBlink securely deletes or anonymises it. Anonymised data that cannot be re-linked to an individual may be retained for longer statistical purposes.
9Cookies & Tracking Technologies
VBlink uses cookies and similar technologies to make the platform work properly, understand how it is being used, and – where you have consented – to personalise your experience. Here is a breakdown of the cookie types used on VBlink.
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Session management, login state, CSRF protection, fraud prevention signals. These cookies are necessary for the platform to function and cannot be disabled. | No – necessary for service | |
| Measuring page visits, game popularity, and navigation patterns on VBlink. Used to identify and fix technical problems and improve user experience. | Yes – requires your consent | |
| Tracking whether promotional campaigns led to registrations. Used internally to measure marketing effectiveness. No retargeting ads are run by VBlink. | Yes – requires your consent |
Managing Your Cookie Preferences
When you first visit VBlink, a cookie consent banner will give you the option to accept or decline non-essential cookies. You can update your preferences at any time through your browser settings. Disabling essential cookies will prevent certain VBlink features from working correctly, including login and game play.
Most modern browsers allow you to view and delete cookies through the browser settings menu. Deleting VBlink cookies will log you out of your current session and may clear saved preferences on the platform.
10Your Privacy Rights
As a VBlink player based in Pakistan, you have the following rights over your personal data. These rights are free to exercise and VBlink will respond to all valid requests within 30 days.
Right to Access
Request a copy of all personal data VBlink holds about you, in a clear readable format. We'll send it to your registered email address.
Right to Rectification
If any personal data VBlink holds about you is inaccurate or incomplete, you can ask us to correct it. Most account details you can update yourself in your account settings.
Right to Erasure
Ask VBlink to delete your personal data. This right is subject to exceptions – we may need to retain certain data for legal compliance. We'll explain what we can and cannot delete.
Right to Object
Object to VBlink processing your data based on legitimate interests, including direct marketing. Objection to marketing takes effect immediately.
Right to Restriction
Ask VBlink to restrict processing of your data while a query or complaint is being resolved – for example, if you dispute the accuracy of data we hold.
Right to Portability
Request your account and transaction data in a machine-readable format (CSV or JSON) that you can take to another service. Available on request to support.
To exercise any of these rights, contact VBlink at support@vblink.ws with the subject line "Privacy Rights Request". Please include your registered mobile number so we can verify your identity. VBlink will never charge you for exercising your privacy rights.
11Children's Privacy
VBlink is strictly an adult platform and is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has registered on VBlink, please contact us immediately at support@vblink.ws and we will close the account and delete all associated data promptly.
VBlink employs age verification procedures at registration and during KYC checks to prevent minors from accessing the platform. We take this obligation seriously and cooperate fully with any authority investigating underage access to online gaming.
12Marketing Communications
VBlink may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, jackpot updates, and other offers. We will only do this if you have opted in to receive marketing communications from us.
Opting Out
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email from VBlink.
- Updating your communication preferences in your VBlink account settings.
- Contacting VBlink support at support@vblink.ws and asking to be removed from marketing lists.
Opting out of marketing does not affect your ability to receive transactional messages about your account – deposit confirmations, withdrawal status updates, security alerts, and similar account notifications will continue regardless of your marketing preferences.
VBlink does not share your contact details with external advertisers. All marketing communications you receive come directly from VBlink or from a carefully managed communication service provider acting on our behalf.
13Policy Updates
VBlink reviews this Privacy Policy periodically and will update it when changes to our data practices, applicable law, or the services we offer make an update necessary. The date at the top of this page reflects when the policy was last updated.
When material changes are made to this Privacy Policy, VBlink will notify active members via email to their registered address and/or through a visible notification on the platform. We will give you reasonable advance notice of significant changes before they take effect.
Your continued use of VBlink after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the updated policy, you should stop using VBlink and close your account. We will process any withdrawal requests from a closing account in accordance with our standard withdrawal procedures.
14Contact & Complaints
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how VBlink has handled your personal data, please contact us using the details below.
When contacting VBlink about a privacy matter, please include your registered mobile number in your message so we can verify your identity and locate your account details. This is required to protect your privacy – we cannot discuss account-specific data with unverified contacts.
If you are not satisfied with VBlink's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. VBlink will cooperate with any such investigation.
Related Policies & Documents
These documents work together with this Privacy Policy to define how VBlink operates